Frequently asked questions about our legal policies
We collect your name, email, phone number, date of birth and payment details to verify your identity and process deposits and withdrawals. We also record your login history, game activity and account balance for security and service improvement. You can view what we hold about you in your account settings.
We retain your personal information for as long as your account is active. If you close your account, we keep data for three years to comply with legal and anti-fraud obligations, then delete it. You can request earlier deletion by contacting support.
Yes. Each payment provider encrypts your transaction and we never store your credentials. Your deposit confirmation appears in your wallet within seconds. If a deposit does not arrive, contact us and we will verify it with the provider within 24 hours.
You can view your deposit, withdrawal and game history in your account dashboard at any time. To export a full report including personal data, contact our support team with your request. We provide it within 10 working days.
If we close your account for violating our terms, we notify you by email with the reason. Any remaining balance is held for 30 days to allow you to appeal. After 30 days, unclaimed funds are handled according to local law. You may request an appeal by contacting support.
Contact our support team immediately if you disagree with a charge or want to dispute a game outcome. We investigate within 48 hours and respond with our findings. For data or marketing consent changes, adjust your preferences in account settings or email us directly.
Access depends on local law. We operate in regions where legal permission exists. If you move or travel to a new location, your access may change. Check your local regulations or contact our support team to confirm your eligibility in your current region.
